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We developed a vision, mission and values statement as a high-level road map to help us identify priorities, guide our activities, and provide a benchmark against which we measure ourselves. It also provides an ideal framework for how LAWPRO meets its mandate to be efficient, effective and accountable.
Vision: To be regarded as the preferred insurer in all markets and product lines in which we do business.
Mission: To be an innovative provider of insurance products and services that enhance the viability and competitive position of the legal profession.
Values: These statements inform our customers and employees of our core beliefs, fundamental goals and priorities that we pursue in our everyday work.
- Professionalism: Individually and as a team, we hold ourselves to the highest professional standards. We deliver programs and services known for quality and cost-effectiveness, and for being practical, helpful and relevant. We demand the best of ourselves every day and in everything we do.
- Innovation: We foster a climate in which creativity, innovation and change can flourish. We share ideas, skills and knowledge and encourage continual learning. We value teamwork and collaboration, and the diverse strengths and perspectives of others.
- Integrity: We act with the highest levels of integrity in all of our interactions and decisions. We aim to always be consistent, fair, ethical and accountable.
- Service: We strive for excellence in customer service. We share our knowledge, experience and expertise with our customers and with each other, so that together we can identify, prevent and solve problems. We take the time to listen and understand, so we can respond effectively and empathetically to our customers and to each other. We demonstrate courtesy and genuine respect for all.
- Leadership: We try to make the world a better place, and to that end lend our energies and expertise to many communities.